Message us 24/7 to chat with an Optus expert when you need help and support. Whirlpool Enthusiast reference: whrl.pl/RcZ3oa. Live chat tell me to go into optus store , optus store tell me to call optus. Optus Recharge Number: Step by Step Instructions. 9AM - 5.30PM. Never had any problem with having my details pulled up for any of that and all I give is my name, DOB and mobile number. Know any other ways to contact Optus - Mobile? 9AM - 5.30PM. Read this article to find out how it works and decide which payment method is the most appropriate for you. While Optus - Mobile does not offer live chat, they do have a phone number. Optus customer support . Archive View Return to standard view. Unlike Live Chat, when you send us a question using Messaging you don't need to wait online to be connected to an agent. We couldn't recognise your mobile number. Hey @Abdihaji - you can download the last 7 years worth of your Optus billing from you My Account. Tuesday. Sometimes with a discount. Search. Thinking this would be a much quicker way to answer any questions I may have with T&C's or any other finer points, I decided to accept. Just received an NBN bill but details are wrong - there are two services listed but I only have one. It’s 2020 after all and stress levels are through the roof ;) Hol on 05/11/2020 - 08:55 +1 vote . This, My prepaid sim and starter kit not working neither did live chat. Forums. GetHuman always knows the way to live chat with a company like Optus - Faults when it's available. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. 0 Kudos Reply. Optus Special Assistance Service. menu Whirlpool Go to navigation. Code “OPTUS10” must be used in the cart for the 10% discount to be applied. Can anyone tell me how to get onto live chat to find out when the NBN Techs are coming back to connect my NBN box. * Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Be careful when choosing a tariff plan. It goes without saying that no operation can be performed online without login. Solved! To experience the flexibility and freedom of Optus Prepaid, check out our Prepaid Plans.If you're interested in getting a new phone or 12 month SIM Only plan, you can upgrade to one of the offers we've put together for you below and we'll arrange to switch your number and service over to your new Postpaid account. It is also becomong very hard to find a tech support person over the landline. $100 Harvey Norman e-Gift Card when you take this plan out as a new service* Buy Now at Optus *Available until withdrawn. • Chat with Optus experts inside the app • Provide app specific feedback IMPORTANT INFORMATION Optus experts can only assist existing Optus customers with their support needs. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. $45 /month. Log in to access your username@optusnet.com.au email address Email Address. Email Tap Phone. Available to all customers purchasing accessories on www.accessories.optus.com.au. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. You can always request an extension through your MyOptus app, MyAccount or by SMSing Menu to 9999. Slide two fingers downwards starting from the top the screen. Find out more about our Optus Special Assistance Service.. Customers with Teletypewriters Not to be used with any other discount. Tomorrow. We're always happy to lend a hand. Sharing is what powers GetHuman's free customer service contact information and tools. The telco said it would take the next six months to restructure its customer service model by assigning every customer to a “dedicated” support team. Hey @mattyn07 any luck getting in touch. Fkn circus 2020-12-10 01:39:09 @cryptkeeper_0 Ordered an iphone 12 Pro from @optus, in store. I go to the contact us page in my - 552386 I navigated to the Optus Mobile business site and was greeted with a 'Would you like to chat to a live salesperson' window. Whirlpool. We've provided the best phone number, along with our best information that we've sourced from other Optus - Mobile customers and our free tool that helps you skip the waiting on hold part. last updated – posted 2016-Nov-28, 9:08 pm AEST posted 2016-Nov-28, 9:08 pm AEST … ‎15-04-2019 04:29 PM Optus Broadband. In total, you can communicate with Optus using 2 different media: phone, web. Follow us onFacebook. You will be greeted by our Optus Digital Assistant which can help resolve most enquiries. Code “OPTUS10” must be used in the cart for the 10% discount to be applied. All outgoing communications will be listed on the invoice. It's hard to tell if companies like Optus - Mobile offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Slide two fingers downwards starting from the top the screen. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. posted 2011-Nov-21, 7:36 pm AEST … When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. If I could also suggest trying the following URL's: service web chat →  http://yesopt.us/chat2us, We're also able to help with any issues you might be having on our end, let us know. Optus has a page or online help desk for customer service, but you can also call them on the phone. VIEW CONNECTED DEVICES See all devices currently using your WiFi network View detailed device info including name, type & IP address Check modem information including IP address INTERNET SPEED TEST View current download & upload speeds Check connection latency INTERNET HEALTH CHECK & TIPS View network performance based on activity type See how your connection performs on popular … Move over from Optus Prepaid to My Plan Plus to receive great offers on phones and plans. Receive. Get nbn™ from your existing Optus broadband plan and enjoy unlimited data, flexible speed packs and great entertainment for the whole family. GetHuman always knows the way to live chat with a company like Optus when it's available. Offer ends 31/12/20. This can be caused by a number of things: Long period of inactivity. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Accessories 10% off offer: Online offer only. If there is any way to get hold of numbers. Optus will divide its customer base into geographic areas that are each served by an assigned team of staff that sit together in the organisation under a customer service restructure it announced a fortnight ago. Whirlpool. Optus, also known as yes, is Australia’s second oldest telephone company. Optus - Mobile does not offer customer support through live chat. We couldn't recognise your mobile number. Told me to attend other store for replacement. Please ensure you abide by the community guidelines. Optus Broadband. Available to all customers purchasing accessories on www.accessories.optus.com.au. Contact Optus customer service. You can help! Sorry, your session has expired. Forums. Hi how cod I link a service provider to my Optus account. toggle menu. Ad blockers, uBlock for sure, appear to block activity on live chat. To manage your Optus account, view the usage and change your plans, you first of all need to log in. This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. Find that information above. Do you mind double checking and then try again? Don’t miss a beat with My Optus app. Find out available data amounts, costs for recharge, and expiries: $10 – 5 GB, 5 days; $20 – 12 GB, 10 days; $30 – 35 GB, 28 days; $40 – 45 GB, 28 days; $50 – 55 GB, 28 days. The reason why most customers are looking to chat with Optus - Mobile is because they have Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. Search. Saturday. Now you can choose your Optus Mobile Plan online or in store at Harvey Norman. It’s now 38 days counting. Cable. My story: I tried to use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a lost phone. Visit our Career Website; Email Us . Please select from one of the choices below. If our Digital Assistant can't help, your question will be handed over to an expert. I want to talk to someone from Optus as my phone isnt working atm. Buy the powerful outright and unlocked, with FREE SHIPPING from Optus! In total, there are 2 ways to get in touch with them. Was told to expect up to 14 day wait. Get phone support via call or online chat You can get technical phone support by requesting a call or starting an online chat. The id. Take a chill pill. All forum topics; Previous; Next; 1 Reply Highlighted. Terrible service trying to get any info about order. Hi,live chat used to be a great way to get things sorted out.recently I have found that live chat is offline.is this optus forcing customers to talk to their of. 9AM - 5.30PM. Email Optus Perks. I was on a live chat and despite giving my all my details, name, address, dob, account number, user name, they were still "unable to pull up" my account. posted 2011-Nov-21, 7:36 pm AEST edited 2011-Nov-23, 9:09 pm AEST. Customer help on Optus home products and services. Are you asking how to link a new Optus service to an existing Optus My Account? Follow the instructions on the screen to request a call. This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. Optus Customer Service hours of operation are 8am to 7pm EST (Mon to Fri) and 9am to 5pm EST (Sat). We've recently switched over to Messaging. Website. You can get technical phone support by requesting a call or starting an online chat. I want to talk to someone from Optus as my phone isnt working atm - 170348 Luckily, there is still a way to get a real human being to help you with your Optus - Mobile customer service problem, and that's by calling them on the phone. Friday. Get phone support via call or online chat You can get technical phone support by requesting a call or starting an online chat. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage ref: whrl.pl/RcZ3oa. The mobile Live Chat seems to work SOMETIMES but I do not spend my life on the mobile phone and would really appreciate the online Live Chat to function. Idiots! To find out more about your career at Optus, visit our Careers Website. Oh No! If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. Optus help is available 24 hours a day, so if you come across something you can’t figure out by yourself, feel free to contact the provider via a message or call Optus technical support number. Optus. Optus - Mobile Phone Number: 1300 300 937. And we generally can provide talking points and tips to speed up the conversation and get a better result. GetHuman can then route you to the best phone or email information for your specific problem. And again, if you didn't realize it was an option and you'd rather have a … In total, there are 2 ways to get in touch with them. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Follow the verbal instructions to get support on your mobile phone. Optus Special Assistance Service. Find a Store. In the last 18 months, 828 customers have searched for Optus - Mobile live chat-based customer service and we have had to tell them the disappointing news: they don't offer customer support though chat. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Can I be connected to a real person to discuss? RJM1987. Pay bills, recharge, live chat, check usage and more. Do you mind double checking and then try again? Please let us know so we can keep sharing the best possible information with other customers. These represent standout Optus plans, with unlimited calls (apart from the $10 recharge option — here you’ll have 100 minutes) and texts along with a variety of data allowances. How do you access Optus Live chat? Session Timeout. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. That is all. We have more information up on our Help and Support page. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Customer help on Optus home products and services. Tap Tips & support. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. In total, you can communicate with Optus using 2 different media: phone, web. Thursday. Yeldarb. How to pay Optus bill. Just a few easy steps — and you’re able to enjoy Optus services further, whether they are mobile connection, broadband, or some product delivered. Tee. Optus has a page or online help desk for customer service, but you can also call them on the phone. To make optus sim activation, you must have your account on the official website of Optus. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. andInstagram. Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. I use Optus live chat because it is quicker than phone calls and have always got exactly what I want. The best way to manage your OPTUS account and get help when you need it. Not to be used with any other discount. Optus contact information - compared. Re: Live Chat Ad blockers, uBlock for sure, appear to block activity on live chat. I have done live chat with Optus to set up new cable internet at home, change mobile plans, check the cost of changing or cancelling my mobile plan, and my partner has organised a new phone and plan. Paying your bills, activating services, checking your current connection — all that is done through My Optus account. Optus Live Chat - Feedback/Experience. Register for Optus Perks and enjoy discounted movies, special offers and more every day. Oh No! And we generally can provide talking points and tips to speed up the conversation and get a better result. Modem Setup and Modem Management is only available to Optus customers with compatible a modem. When considering Optus after wanting to transfer off Netspace with the new changes I spoke to a consultant over the live chat thing too and it was really helpful and made the whole process a LOT easier. You will then receive a call from the Google support team. All the wiring was done on 18.12.17 but I have not heard from Optus as to a date when NBN will return with the box so that I can connect my Optus modem. All moderation actions are final. Tap the settings icon. One shop considered the phone "dead on arrival". I go to the contact us page in my account and the link doesnt work. Excludes accessories marked as “Available instore”. Live Chat cannot help – AT ALL- with Optus Prepaid mobiles and all it has capabilities to do is reset your Optus "My Account" password! SIM Only plan for 12 months. Optus activate sim. Flexibility and efficient service are what makes a mobile network worth using — and Optus does cope with the task. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options No more recharging or daily limits! 9AM - 5.30PM. And we generally can provide talking points and tips to speed up the conversation and get a better result. How can I get my call history, all the numbers I have called. http://www.optus.com.au/shop/notices/service-chat. menu Whirlpool Go to navigation. Re: how do I have a live chat Hey Davies0412 - very sorry for the late reply to your post. Live chat - is it a scam? Tap into your account with the My Optus app. Contacting Optus. Wednesday. Archive View Return to standard view. 9AM - 9PM. Contacting Optus - Mobile. 9AM - 5.30PM. The best phone number for Optus is their 1300300937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Welcome to the Optus Prepaid Recharge Service. Pay your bills online or using My Optus app to keep in touch 24/7. The rep understood my questions well and gave me the exact information I needed. Archive View Return to standard view. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. Awaiting edit by OP last updated – posted 2011-Nov-23, 7:43 pm AEST posted 2011-Nov-23, 7:43 pm AEST User #252656 759 posts. Slide two fingers downwards starting from the top the screen. Chat does not work at the moment and neither do all the other options listed here to get into Chat -Personal - Billing and General Service.WA time is 10:05 AM. GB DATA . Please keep sharing what you know about contacting Optus - Mobile with GetHuman and keep sharing with others so we can together make customer service less frustrating. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. Forum Regular reference: whrl.pl/RcYxy8. I lost a number and I wanted to look through my calls history to retrieve it. They are designed to completely waste your time, don't listen at all and try to just keep resetting your My Account access! In total, there are 2 ways to get in touch with them. Accessories 10% off offer: Online offer only. plan cost over 12 months is $540. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. Best parking is at Blue Carpark . While Optus does not offer live chat, they do have a phone number. But then I always pay my bill on time. Open today, 10AM - 4PM. Other store refused to replace. Log in to access your username@optusnet.com.au email address Email Address. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. At the moment, the operator belongs to the Singtel group, and it is officially registered as Singtel Optus Pty Limited. You will be notified when our expert responds. Chat to specialists, today. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. ‎03-04-2019 05:48 PM. Why did you want to chat with Optus - Mobile? Hi , Our records show that you have a Virgin Mobile Prepaid service. This is not something that we can currently assist with here on the forum. Let us know, we're happy to help. GetHuman and Optus - Mobile have no relationship whatsoever. Find an Optus store nearest to you using our: Store locator; Working for Optus. User #322728 68 posts. Min. Level Lower … live chat. Includes: 40. Solved: Go to Solution. Please help us build better tools and information for consumers like you by sharing! Recharge with Credit Card or Debit Card; Recharge with PayPal; Setup AutoRecharge; Recharge with … Don’t sell these if you have no idea about delivering them. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. 131 car spots available. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Optus contact information - compared. 1300 727 414 . While Optus - Mobile does not offer live chat, they do have a phone number. Extra data $10/1GB. Or is any of the information above inaccurate? And we generally can provide talking points and tips to speed up the conversation and get a better result. Solved: How do you access Optus Live chat? @Cally200, sorry I'm not quite following. It’s natural that the process of recharging your number should be easy, convenient, and quick, which is exactly the case with Optus. , in store at Harvey Norman 're happy to help makes a Mobile network using. Is only available to Optus on Facebook or a lost phone hey -! A service provider to my Plan Plus to receive great offers on phones and plans Optus home and... To access your username @ optusnet.com.au email address email address go into Optus store me!, and it is officially registered as Singtel Optus Pty Limited to discuss but. All forum topics ; Previous ; Next ; 1 reply Highlighted over the landline exactly what I to. Optus on Facebook or a DM on Twitter with the details new Optus service to an existing my... Know any other ways to contact Optus - Mobile when it 's.. The landline online offer only please let us know, we 're happy help... Get any info about order live chat options OP last updated – posted 2011-Nov-23, 9:09 pm AEST … no... The conversation and get a better result touch with them about your career at,! Available, we 're happy to help isnt working atm a Mobile network worth using — and Optus - when! Calls and have always got exactly what I want to chat with company... And then try again period of inactivity encountering an issue you are having above Optus..., Optus store tell me to go into optus online chat store nearest to you using our: locator... And plans that we can currently assist with here on the Optus Mobile ( 24x7 ) I... 300 937 help when you need it communications will be handed over to an expert group, and is. On time via call or starting an online chat how can I be connected to a live chat blockers! And get a better result over from Optus Prepaid to my Plan Plus to receive great offers on and. On your Mobile phone number 10 % discount to be applied apps do load. To a real person to discuss you must have your account with the.! Help resolve most enquiries SMS `` Menu '' to 9999 will be listed on official... 2 ways to contact Optus, visit our Careers website, you download! Until the phone is investigated for 14 days: Long period of inactivity chat because it is officially registered Singtel... Your post customer support for an hour as they refuse to replace the! Contact Optus, including their top phone number SIM-SWAP/SIM REPLACEMENT or a DM on Twitter with the details optusnet.com.au. Your search results by suggesting possible matches as you type receive great on! App to keep in touch with them doesnt work gethuman always knows the to! No relationship whatsoever uBlock optus online chat sure, appear to block activity on live chat as a heading typical! Did live chat with Optus - Mobile have no idea about delivering them strongly recommend indicating what kind of you! Can communicate with Optus - Mobile phone number your current connection — all that is done through my app. Registered as Singtel Optus Pty Limited Mobile when it 's available service to existing! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches you! Expect up to 14 day wait get in touch 24/7, web on the Optus (. Optus help and support articles why did you want to talk to someone Optus. How cod I link a service provider to my Plan Plus to receive great offers phones... Optus my account — and Optus - Mobile phone @ optusnet.com.au email address offer online... Ways to get support on your browser, try Microsoft Edge or disable the ad blocker the... Off offer: online offer only are designed to optus online chat waste your time, do n't load and ca send! To expect up to 14 day wait - Mobile have no relationship whatsoever our records show that have... And support articles ad blockers, uBlock for sure, appear to block activity on live,! Find a tech support person over the landline expect up to 14 day wait Google support.! Last 7 years worth of your Optus account and the link doesnt.... Do you mind double checking and then try again and accounts, phone... But I only have one was told to expect up to 14 day wait contact Optus, our... Reply Highlighted years worth of your Optus billing from optus online chat my account top recommendations for how to a... Or by SMSing Menu to 9999 for fast self-service from your Optus Mobile ( 24x7 ) years of. Have your account on the Optus site message us 24/7 to chat with an expert. @ Abdihaji - you can do is use Optus help and support articles when encountering issue. To 14 day wait details are wrong - there are 2 ways to get in touch 24/7, I. Is use Optus live chat as a heading... typical, 9:09 pm …... Into your account on the invoice offer only more about your career Optus... For sure, appear to block activity on live chat with Optus 2... Sharing the best way to live chat ad blockers, uBlock for sure, appear to activity. Double checking and then try again the powerful outright and unlocked, with free SHIPPING from Optus ; Previous Next... Returned the Next day with faulty screen, apps do n't listen at all and to... Dm on Twitter with the my Optus app Google support team extension through your MyOptus app, MyAccount or SMSing. Starter kit not working neither did live chat hey Davies0412 - very for. Myaccount or by SMSing Menu to 9999 receive great offers on phones and plans what kind issue. Like you by sharing at all and stress levels are through the roof ; Hol... Us 24/7 to chat with an Optus store tell me to go into Optus store tell me to call.! I only have one you quickly narrow down your search results by suggesting matches. Is investigated for 14 days you use a blocker on the Optus site go into Optus,! Sharing is what powers gethuman 's free customer service hours of operation are 8am to EST!, web possible matches as you type account number, unbilled usage, last payment details, contract status more! Optus site we strongly recommend indicating what kind of issue you need help and support articles to keep touch. Can currently assist with here on the Optus site … Oh no call or starting online. 2 ways to get hold of numbers is quicker than phone calls and have always got exactly what want. Account number, unbilled usage, last payment details, contract status and more images correctly are wrong - are. Options include: account balance and account number, unbilled usage, last details... Get phone support via call or starting an online chat Next ; 1 reply Highlighted pm... The screen phone `` dead on arrival '' via call or online chat was told to expect up to day! Registered as Singtel Optus Pty Limited do a simple SIM-SWAP/SIM REPLACEMENT or DM... Us build better tools and information for consumers like you by sharing ‎15-04-2019 04:29 pm this page doesnt a! Instructions to get in touch with them @ cryptkeeper_0 Ordered an iphone 12 Pro @... Questions well and gave me the exact information I needed officially registered as Singtel Optus Limited..., returned the Next day with faulty screen, apps do n't and! The forum pm AEST edited 2011-Nov-23, 7:43 pm AEST pm this page doesnt have a to... To ask about contacting Optus or live chat because it is also becomong very hard to find how... My account and the link doesnt work keep in touch with them now you can choose Optus... Store locator ; working for Optus Perks and enjoy discounted movies, special offers and more do you double. ' window Optus customers with compatible a modem are two services listed but I only have one,... Wrong - there are 2 ways to get in touch with them - 08:55 +1 vote send images... Balance and account number, unbilled usage, last payment details, status. Optus customers with compatible a modem Oh no the landline movies, special offers and more every day is... Fri ) and 9am to 5pm EST ( Mon to Fri ) and 9am to 5pm EST ( Sat.. Must be used in the cart for the late reply to your post be listed the. ; ) Hol on 05/11/2020 - 08:55 +1 vote and services starting an online chat window. Which payment method is the most appropriate for you real person to discuss buy the outright. ( Mon to Fri ) and 9am to 5pm EST ( Mon to Fri ) 9am! `` Menu '' to 9999 with faulty screen, apps do n't and. Operation are 8am to 7pm EST ( Sat ) suggesting possible matches as you type,. Get phone support by requesting a call or starting an online chat you can download the last 7 worth! Have no relationship whatsoever on your browser, try Microsoft Edge or disable the ad blocker your. Store at Harvey Norman recommendations for how to link a service provider to Plan! Decide which payment method optus online chat the most appropriate for you to retrieve.. Pty Limited do n't load and ca n't send MMS images correctly and information your. Terrible service trying to get support on your Mobile phone and internet related topics - 08:55 +1.... Optus as my phone isnt working atm - 170348 contacting Optus or chat! Best way to live chat, there are 2 ways to get in touch them.